Publishing Hub: Is the manuscript converter down?

Simon - Wordsworth: +257

Sadly I’m getting the exact same problem- apparently all that needs to happen is for someone to upload a doc with the wrong settings (or one that contains macros, I believe) and it screws it up for everyone else. Hopefully they’ll fix it soon…

Dan - Bookilicious: +113

Thanks all, nice to know my doc isn’t the villian here!

Simon - Wordsworth: +257

I was able to upload and convert an amended doc successfully early this morning (Daniel- maybe worth trying again?). Haven’t tried again since but worth a go…

Dan - Bookilicious: +113

hmm, it’s no longer stuck in a queue, now I get

“We were unable to convert your document to a printable format automatically. Please ensure your document is well formatted to our guidelines or request a manual conversion.”

The doc is literally the same as previous versions bar one or two small changes, so I’m assuming it’s still the conversion process at fault.

Confirmation from CN when it’s working properly would help.

Thanks for the heads up tho

Georgina - Wild swan: +1916

Hi all,
It should all be working properly now. Though if you have problems do just send your document over to the team@completelynovel.com account and we’ll have a look into what the problem might be.
Thanks for your patience.
Best, Georgina

Dan - Bookilicious: +113

Thanks Georgina!

Alex - Page ranger: +26

Hi,

I’m having the same problem :-( Again, the same MS with just some minor tweeks and it won’t even attempt to convert it.